Automotive Service Advisor
Volkswagen MidTown Toronto is currently looking for a Service Advisor to join their team in Toronto. The Service Advisor is responsible for greeting customers, listening to their description of the problems or service needs, determining the type of service required, and preparing repair orders. If a vehicle requires additional repair not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.
Volkswagen MidTown Toronto is a proud member of The Humberview Group - the largest car dealership network in Ontario. With 17 brands and 30 automotive businesses, we believe, “our vehicles are great, but our people are exceptional”.
The Humberview Group proudly announces that we are the 2015, 2016 and 2017 recipient of The Canadian AutoWorld Dealership Employer of Choice (CADEOC) Award! In partnership with CCEOC Inc. and AutoWorld Magazine, the CADEOC Award recognizes us as a leading employer of choice in Canada. A sincere thank you to our dedicated team members, who work together to achieve our goal of serving our customers better, each and every day.
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Dealing with customer’s inquiries and complaints.
- Follow up with the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.
What We Look For:
- A great attitude!
- Previous Service Advisor experience is considered an asset, however training will be provided.
- Experience with German/Volkswagen brand is considered an asset.
- Thrives in a fast paced environment, works well under pressure.
- A valid driver’s license and clean drivers’ abstract.
- Strong organizational skills.
- Basic computer skills and familiarity with Microsoft Office.
- Strong attention to detail. Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.
- Understanding of CDK would be considered an asset.
What We Offer:
- A solid foundation of customers from over 55 years of business.
- A very competitive Compensation plan and benefits.
- An incredible opportunity for advancement within the organization. With over 30 automotive businesses, the opportunities are readily available.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
We thank all candidates, but only those selected for an interview will be contacted. Thank you for your interest in The Humberview Group.