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Warranty Administrator

Job No: HG1047
Location: Brampton

 

 

 

Colony Ford Lincoln is looking for a Warranty Administrator to join their team in Brampton. The Warranty Administrator is responsible for processing and authorizing warranty claims based on manufacturer and supplier criteria. The Warranty Administrator is also responsible for processing exceptional or contentious claims. The successful candidate will work closely with the Body Shop and Service Department to provide information on all warranty matters.

Colony Ford Lincoln has grown to become a premier Ford and Lincoln Dealership. Located in Brampton, we are just a short drive from the Greater Toronto Area, and just north of Mississauga. Throughout our over 50 years in business, we strive to include the best possible customer service with top-notch repair/maintenance work and comprehensive new and used car, truck, minivan and SUV inventories.

Colony Ford Lincoln is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

 

Hours: Monday - Friday, 8 am - 5 pm.

 

Job Duties:

  • Submit warranty claims in compliance with manufacturer policies.
  • Close out all work orders on a daily basis.
  • Oversee both warranty and internal work orders.
  • Ensure warranty paperwork is filled out properly.
  • Follow up on outstanding warranty claims to keep receivables current.
  • Keep up to date with manufacturer recalls and other bulletins.
  • Ensure claim compliance and accurate documentation for audit purposes.
  • Maximize claim eligibility and reduce write-offs.
  • Ensure proper record-keeping and repair order storage.
  • Write up and post internal repair orders for Sales Department inventory units.
  • Assist the Service Department as needed.
  • Other duties as required.

 

What We Look For:

  • Previous experience with warranty claims is considered an asset.
  • Previous experience with Ford OWS system is an asset.
  • Experience with Reynolds & Reynolds or other automotive software is preferred.
  • Strong written and verbal communication skills.
  • Customer service experience is an asset.
  • Strong technical and organizational skills.
  • Self-motivated.
  • Detail-oriented.

 

What We Offer:

  • A solid foundation of customers from over 57 years of business.
  • Competitive compensation plan and health and dental insurance.
  • An incredible opportunity for advancement within the organization.
  • A leadership team that trains and mentors its staff to ensure success for new team members.
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

We thank all candidates, but only those selected for an interview will be contacted. Thank you for your interest in The Humberview Group. 

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We are work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!