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Parts Advisor

Job No: HG1078
Location: Etobicoke

Humberview Chevrolet Buick GMC is currently looking for a Parts Advisor to join their team in Etobicoke. The Parts Advisor is responsible for providing exceptional customer service, selling, ordering and stocking parts for the dealership. If a vehicle requires additional repair not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. The Parts Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Humberview Chevrolet Buick GMC boasts a newly-renovated facility at 1650 The Queensway, and proudly serves the Etobicoke and Greater Toronto Area. They have also greatly improved its service centre, with new training and a state-of-the-art service drive-thru and shop, as well as expanded courtesy shuttle services and enhanced hours to better serve the entire community.

Humberview Chevrolet Buick GMC is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

Job Duties:

  • Greets all customers promptly on the telephone.
  • Sells parts through the shop, by phone, over the counter to customers and telemarketing to customers.
  • Assists walk-in and wholesale customers with the selection of parts, and informs customers about the product line.
  • Provides price quotes and other related parts information via the telephone.
  • Determines availability on out-of-stock items and, if requested by customer, submit emergency order.
  • Provides guidance to outside sales representatives regarding orders.
  • Prepares orders daily for shipment, delivery or pick-up.
  • Retrieves parts purchased from stock.
  • Reviews files weekly to keep track of back orders and return to vendor items.
  • Issues credit for parts returned; ensure invoice number is on hand to verify purchase and pricing (prompt processing of part credits to assist A/R).
  • Processes buyout parts invoicing for posting.
  • Assists with shipping/receiving when necessary.
  • Performs other duties as assigned by Parts Manager.

What We Look For:

  • Previous parts experience is strongly preferred.
  • Experience with using CDK software is an asset.
  • Excellent customer service skills; working with internal and external customers.
  • Ability to learn and utilize electronic parts catalogues.
  • Ability to manage multiple priorities using good organizational and time management skills.
  • A valid driver’s license and clean driving record.
  • Strong communication skills.

What We Offer:

  • A solid foundation of customers from 57 years of business.
  • Competitive compensation plan and health and dental insurance.
  • An incredible opportunity for advancement within the organization.
  • A leadership team that trains and mentors its staff to ensure success for new team members.
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

 

We thank all candidates, but only those selected for an interview will be contacted.

 

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We are work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!