Service Advisor
Job No:
HG1262
Location:
Brampton
Colony Ford Lincoln is looking for a Service Advisor to join their team in Brampton, Ontario. The Service Advisor is responsible for greeting customers, listening to their description of the problems or service needs, determining the type of service required, and preparing repair orders. If a vehicle requires additional repair not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.
Colony Ford Lincoln has grown to become a premier Ford and Lincoln Dealership. Located in Brampton, we are just a short drive from the Greater Toronto Area, and just north of Mississauga. Throughout our over 50 years in business, we strive to include the best possible customer service with top-notch repair/maintenance work and comprehensive new and used car, truck, minivan and SUV inventories.
Colony Ford Lincoln is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
Hours: Monday - Friday, 7:30 am - 6 pm. Rotational Saturdays.
Job Duties:
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Check in customer vehicles and conduct walkaround inspections.
- Dealing with customer’s inquiries and complaints.
- Follow up with the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.
What We Look For:
- A great attitude!
- Previous Service Advisor experience is strongly preferred.
- Able to thrive in a fast-paced environment and work well under pressure.
- A valid G driver’s license and clean drivers’ abstract.
- Strong organizational skills.
- Basic computer skills and familiarity with Microsoft Office.
- Strong attention to detail. Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Strong problem-solving skills.
What We Offer:
- A solid foundation of customers from over 58 years of business.
- A very competitive Compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
COVID-19 Safety – How We Are Keeping You Safe
- Personal protective equipment (PPE) provided.
- Physical distancing guidelines in place.
- Daily sanitizing, disinfecting, and cleaning procedures in place.
- Daily digital screening.
The Humberview Group is committed to the health and safety of all Team Members. As such, all HG locations have placed in effect the HG Vaccination Policy. All HG Team Members are required to adhere to the HG Vaccination Policy as a condition of hire.
