Parts Advisor
Job No:
HG1371
Location:
Etobicoke
Humberview Volkswagen is currently looking for a Parts Advisor to join their team in Etobicoke. The Parts Advisor is responsible for providing exceptional customer service, selling, ordering and stocking parts for the dealership.
Humberview Volkswagen is a proud recipient of the prestigious Wolfsburg Crest Club for 2016, 2017, 2018 and 2019! This is awarded to the top dealerships for meeting the highest standards for Sales & Service Excellence. Humberview Volkswagen also speaks your language – their team members are able to assist customers in 12 different languages.
Humberview Volkswagen is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
Job Duties:
- Greets all customers promptly on the telephone.
- Sells parts through the shop, by phone, over the counter to customers and telemarketing to customers.
- Assists walk-in and wholesale customers with the selection of parts, and informs customers about the product line.
- Provides price quotes and other related parts information via the telephone.
- Determines availability on out-of-stock items and, if requested by customer, submit emergency order.
- Provides guidance to outside sales representatives regarding orders.
- Prepares orders daily for shipment, delivery or pick-up.
- Retrieves parts purchased from stock.
- Reviews files weekly to keep track of back orders and return to vendor items.
- Issues credit for parts returned; ensure invoice number is on hand to verify purchase and pricing (prompt processing of part credits to assist A/R).
- Processes buyout parts invoicing for posting.
- Assists with shipping/receiving when necessary.
- Performs other duties as assigned by Parts Manager.
What We Look For:
- Previous parts experience/VW experience is strongly preferred.
- Experience with CDK is an asset.
- Excellent customer service skills; working with internal and external customers.
- Ability to learn and utilize electronic parts catalogues.
- Ability to manage multiple priorities using good organizational and time management skills.
- A valid driver’s license and clean driving record.
- Strong communication skills.
What We Offer:
- A solid foundation of customers from over 58 years of business.
- Competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
COVID-19 Safety – How We Are Keeping You Safe
- Personal protective equipment (PPE) provided.
- Physical distancing guidelines in place.
- Daily sanitizing, disinfecting, and cleaning procedures in place.
- Daily digital screening.
The Humberview Group is committed to the health and safety of all Team Members. As such, all HG locations have placed in effect the HG Vaccination Policy. All HG Team Members are required to adhere to the HG Vaccination Policy as a condition of hire.
