Service BDC Representative
Job No:
HG1409
Location:
Brampton
Mercedes-Benz Brampton is currently looking for a Service BDC Representative to join their team at one of our locations in Brampton. The Business Development Centre Representative is a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for the Service team.
Mercedes-Benz Brampton is the latest Mercedes-Benz dealership to open in the Greater Toronto Area (GTA). Our Brampton showroom has all the newest popular Mercedes-Benz vehicles, as well as a selection of Certified Pre-Owned vehicles. Mercedes-Benz Brampton was recently chosen by Mercedes-Benz Canada as one of the 2020 Star Dealers: the top 11 dealerships among the company’s national network of 59 retail locations. In order to qualify, these dealerships must have demonstrated outstanding performance in new and pre-owned sales, service, and parts, in addition to exceptional customer service satisfaction, over the course of the calendar year.
Mercedes Benz-Brampton is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
Hours: Monday - Friday, 8:30 am - 5:30 pm. Rotational Saturdays, 8 am - 3 pm.
Job Duties:
- Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit.
- Assist our customers by reminding/scheduling what services are due/recommended by the manufacturer.
- Handle inbound/outbound service calls for service reminders, campaigns, recalls and internet opportunities
- Following up on customer inquiries for the service department.
- Following up with past customers in the database.
- Other duties as required.
What We Look For:
- Previous call centre experience is required.
- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Able to work well in a fast-paced environment.
- Must be proficient in selling required services that are recommended by Mercedes-Benz based on the service interval schedule.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Experience in a dealership service department would be considered an asset.
- Works well in a team environment.
What We Offer:
- A solid foundation of customers from over 58 years of business.
- A very competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
COVID-19 Safety – How We Are Keeping You Safe
- Personal protective equipment (PPE) provided.
- Physical distancing guidelines in place.
- Daily sanitizing, disinfecting, and cleaning procedures in place.
- Daily digital screening.
The Humberview Group is committed to the health and safety of all Team Members. As such, all HG locations have placed in effect the HG Vaccination Policy. All HG Team Members are required to adhere to the HG Vaccination Policy as a condition of hire.
