E-Commerce Parts Advisor
Job No:
HG1482
Location:
Etobicoke
Humberview Trucks is currently looking for an E-Commerce Parts Advisor to join their team in Etobicoke. The E-Commerce Parts Advisor is responsible for providing exceptional customer service, selling, ordering and stocking parts for online customer orders. This individual will also be responsible for operating social media platforms and e-commerce websites to facilitate sales and shipment of parts to customers.
Joining the Humberview Group in 1992, Humberview Trucks has grown to be General Motors and Isuzu’s largest medium duty franchises in Canada. Their highly trained truck team understands the truck business. Their focus is providing transportation solutions for their customers, from getting the specs for the right truck to having the right part on the shelf. Humberview Trucks has earned the reputation of commercial truck experts and diesel specialists.
Humberview Trucks is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
Hours: Monday - Friday, 9 am - 6 pm.
Job Duties:
- Provide exceptional customer service to customers online or over the phone.
- Operate Humberview Trucks Facebook and Instagram accounts for e-commerce parts sales.
- Post parts images, details, pricing and other information on the various online platforms for sales.
- Prepare orders for shipping via Canada Post and FedEx, delivery or pick-up.
- Review lost sales and abandoned carts.
- Be proactive and creative to help fill customer orders.
- Performs other duties as assigned by Parts Manager.
What We Look For:
- Previous parts experience is strongly preferred.
- Experience with using CDK software is an asset.
- Strong attention to detail.
- Ability to work independently and thoroughly.
- Excellent customer service skills; working with internal and external customers.
- Ability to learn and utilize electronic parts catalogues.
- Ability to manage multiple priorities using good organizational and time management skills.
- A valid driver’s license and clean driving record.
- Strong communication skills.
What We Offer:
- A solid foundation of customers from over 58 years of business.
- Competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
