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Service Customer Care Representative

Job No: HG1488
Location: GTA West

The Humberview Group is currently looking for a Service Customer Care Representative to join our dealership locations in the west end of the GTA. Service Customer Care Representative Representative is a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for the Service team.

The Humberview Group is one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

Hours: Monday - Friday, 8:30 am - 5:30 pm. Rotational Saturdays, 8 am - 3 pm.

 

Job Duties:

  • Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit. 
  • Assist our customers by reminding/scheduling what services are due/recommended by the manufacturer.
  • Handle inbound/outbound service calls for service reminders, campaigns, recalls and internet opportunities
  • Following up on customer inquiries for the service department.
  • Following up with past customers in the database.
  • Other duties as required.

What We Look For:

  • Previous call centre experience is required. 
  • Must have excellent communication skills (good verbal skills and a clear speaking voice).
  • Prior experience in a customer service role is required.
  • Able to work well in a fast-paced environment.
  • Must be proficient in selling required services that are recommended by Mercedes-Benz based on the service interval schedule.
  • Must be comfortable with computers and technology systems.
  • Strong record of customer satisfaction results.
  • Team-oriented individual.
  • Strong time management skills.
  • Must have the drive and desire to meet production goals and expectations.
  • Experience in a dealership service department would be considered an asset.
  • Works well in a team environment.

What We Offer:

  • A solid foundation of customers from over 58 years of business.
  • A very competitive compensation plan and health and dental insurance.
  • An incredible opportunity for advancement within the organization. 
  • A leadership team that trains and mentors its staff to ensure success for new team members.
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted. 

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About Us

5000 Vehicles. 20 Stores. 18 Brands. 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Payman Nasrollahi

Payman

After so many years working in the automotive industry and with different groups, I must say The Humberview Group is one the top groups to work for.

It offers a positive environment, great culture, and they respect you and your family time. It’s very well-organized, or better yet, a well-oiled machine

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!