Junior Parts Advisor
Job No:
HG1526
Location:
Oakville
Oakville Toyota is currently looking a Junior Parts Advisor to join their team in Oakville. The Junior Parts Advisor is responsible for providing exceptional customer service, selling, ordering and stocking parts for the dealership. If a vehicle requires additional repair not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. The Parts Advisor will also advise customers on other available services, book appointments, and build lasting relationships.
Oakville Toyota is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
This is a great entry-level opportunity to learn about the parts department in a fast-paced dealership!
Job Duties:
- Develop and maintain full knowledge of all products.
- Greets all customers promptly on the telephone.
- Sells parts through the shop, by phone, over the counter to customers and telemarketing to customers.
- Assists walk-in and wholesale customers with the selection of parts, and informs customers about the product line.
- Provides price quotes and other related parts information via the telephone.
- Determines availability on out-of-stock items and, if requested by customer, submit emergency order.
- Provides guidance to outside sales representatives regarding orders.
- Prepares orders daily for shipment, delivery or pick-up.
- Retrieves parts purchased from stock.
- Reviews files weekly to keep track of back orders and return to vendor items.
- Issues credit for parts returned; ensure invoice number is on hand to verify purchase and pricing (prompt processing of part credits to assist A/R).
- Assists the Parts Manager in ordering stocked parts.
- Processes buyout parts invoicing for posting.
- Assists with shipping/receiving when necessary.
- Performs other duties as assigned by Parts Manager.
What We Look For:
- Previous parts experience would be considered an asset but not required – training will be provided.
- GM experience is considered an asset.
- Excellent customer service skills; working with internal and external customers.
- Ability to learn and utilize electronic parts catalogues.
- Ability to manage multiple priorities using good organizational and time management skills.
- A valid driver’s license and clean driving record.
- Strong communication skills.
- A desire to achieve the very best in customer service and teamwork.
What We Offer:
- A solid foundation of customers from over 58 years of business.
- An incredible opportunity for advancement within the organization.
- Competitive compensation plans and great perks and health and dental insurance.
- A leadership team that trains and mentors its team members to ensure success.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
