Service Advisor & Shop Assistant
Job No:
HG1550
Location:
Mississauga
Humberview Motorsports is looking for a Service Advisor & Shop Assistant to join their team in Mississauga. This individual will be responsible for assistant customers with their service needs, as well as assist with shop overflow by completing basic service repairs. The individual is responsible for customer satisfaction, service sales generation and consistently delivering results in accordance with the high standards of our defined goals and company values.
Humberview Motorsports offers the very best from the world’s top luxury automakers. Their used exotic vehicles have been meticulously maintained, reconditioned and serviced to exact factory specifications. Humberview Motorsports always stays competitive, ensuring that their prices reflect the best market value up to the minute. And not only do they have a large inventory, but they also continuously update it to find the premium luxury or exotic sports car of their customers’ dreams.
Humberview Motorsports is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
Job Duties:
- Greeting customers when they arrive to the dealer outside, performing a vehicle walk around.
- Writing repair orders.
- Help manage vehicle repair estimate times and shop loading.
- Answer incoming calls, book service appointments.
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Dealing with customer’s inquiries and complaints.
- Follow up with the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Order parts needed for service repairs.
- Assist with light shop work when needed, such as oil changes, tire swaps, fluid top-ups.
- Additional duties as assigned.
What We Look For:
- Strong interpersonal skills and a focus on building and maintaining relationships.
- Experience with CDK is an asset.
- Reliable - follows through on assignments and projects.
- Strong organizational and time management skills.
- Takes initiative/self-motivated.
- Skilled communicator (both written and oral).
- Able to resolve conflict.
- A valid Drivers License and clean driving record is required.
- 1+ years of related experience in an automotive service role would be considered an asset.
- A desire to achieve the very best in customer service and teamwork.
What We Offer:
- A solid foundation of customers from over 58 years of business.
- Competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
