Service BDC Representative
Job No:
HG1624
Location:
Etobicoke
Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!
Humberview Volkswagen is currently looking for a Service BDC Representative to join their team in Etobicoke. The Business Development Centre (BDC) Representative is a highly motivated individual who will be responsible for effectively handling customers and creating appointments for the Service team. The BDC Representative help turn customer's concerns and reminders into appointments, and inbound calls into being a part of the Humberview Volkswagen business. The BDC Representative is a valuable asset to our dealership!
Humberview Volkswagen is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put our people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
Ranging from entry-level positions to experienced opportunities, we offer our employees ways to drive their career forward by providing them with the skills and knowledge they need to be successful. Whether you want to gain diverse brand experience or gain experience working in different departments, we love to see our team members grow!
This is a full-time permanent role.
Job Duties:
- Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit.
- Assist our customers by reminding/scheduling what services are due/recommended by the manufacturer.
- Handle service reminders, campaigns, recalls and internet opportunities.
- Following up on customer inquiries for the service department.
- Following up with past customers in the database.
- Other duties as required.
What We Look For:
- Previous call center experience is an asset.
- Must have excellent communication skills.
- Prior experience in a customer service role is required.
- Able to work well in a fast-paced environment.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Experience in a dealership service department would be considered an asset.
- Works well in a team environment.
What We Offer:
- A solid foundation of customers from over 58 years of business.
- A very competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
