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Service Advisor

Job No: HG1687
Location: Etobicoke

Humberview Volkswagen is currently looking for a Service Advisor to join their team in Etobicoke.

Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The Service Advisor will also advise customers on other available services, book appointments, and build long-lasting relationships.

The Service Advisor is a great role to improve and perfect your customer service skills while having the opportunity to develop strong product knowledge and sales techniques!

Humberview Volkswagen is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday. 

 

Job Duties:

  • Advise customers on the care of their cars and the value of maintaining their vehicles.
  • Scheduling appointments.
  • Handling customer’s inquiries and concerns.
  • Follow up with the progress of each repair order during the day.
  • Handle telephone inquiries regarding work in process, appointments, and return phone messages promptly.
  • Additional duties as assigned.

What We Look For:

  • A great attitude!
  • Minimum 2 years experience as a Service Advisor is strongly preferred.
  • Experience with German/Volkswagen brand is considered an asset.
  • Thrives in a fast paced environment, works well under pressure.
  • A valid driver’s license.
  • Strong attention to detail.
  • Friendly and a trustworthy individual.
  • A desire to achieve the very best in customer service and teamwork.
  • Excellent listening skills.
  • Problem solver.

Why Join HG:

  • A solid foundation of customers from 60 years of business.
  • An incredible opportunity for advancement within the organization.
  • Competitive compensation plans with health and dental insurance.
  • Great perks & benefits and amazing friends & family program for car discounts. 
  • Employee pricing on vehicles, services, and accessories.
  • A leadership team that trains and mentors its team members to ensure success. 
  • Hosted social events throughout the year, such as lunches & BBQs. 
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

 

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!