Service Advisor
Job No:
HG1742
Location:
Toronto
Volkswagen MidTown Toronto is currently looking for a Service Advisor to join their team in Toronto.
Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service.
They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.
The Service Advisor is a great role to improve and perfect your customer service skills while having the opportunity to develop strong product knowledge and sales techniques.
Volkswagen MidTown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.
Job Duties:
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Handling customer’s inquiries and concerns.
- Follow up with the progress of each repair order during the day.
- Contact customers by telephone regarding changes & status.
- Handle telephone inquiries regarding work in process and appointments.
- Other duties as assigned.
What We Look For:
- A great attitude!
- Experience as a Service Advisor is strongly preferred.
- Experience with German/Volkswagen brand is considered an asset.
- Thrives in a fast-paced environment.
- A valid driver’s license.
- Strong organizational skills.
- Strong attention to detail.
- Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.
- Understanding of CDK would be considered an asset.
Why Join HG:
- A solid foundation of customers from 60 years of business.
- An incredible opportunity for advancement within the organization.
- Competitive compensation plans with health and dental insurance.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.
Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
