Customer Care Coordinator
Job No:
HG1763
Location:
Toronto
Audi Midtown Toronto is looking for a Customer Care Coordinator to join their team in Toronto.
The Customer Care Coordinator is the face of the dealership and is responsible for a wide range of clerical and administrative duties to support the Sales Department.
The Customer Care Coordinator works closely with the sales department and are knowledgeable in directing customers to the appropriate departments or team members.
This role is for you if you thrive in a social environment, and you have strong conflict resolution skills.
Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.
Hours: Monday to Thursday, 1pm - 8pm.
Saturday, 9am - 5pm.
Compensation Structure: Hourly.
Job Duties:
- Handle incoming calls, route and take messages.
- Greeting and supporting customers.
- Be the first point of contact for the Sales Department.
- Assist with stocking in vehicle inventory.
- Coordinating and processing customer’s payments.
- Scan and emailing documents.
- Performing various clerical and administrative duties.
- Maintaining the reception area in a tidy and presentable manner.
- Other duties as assigned.
What We Look For:
- Must be able to work well with telephone systems.
- 1-2 years of customer service experience preferred.
- Comfortable working in a fast-paced environment.
- Must bring a positive attitude.
- Must have excellent communication skills.
- Must be comfortable with computers and technology systems.
- Excellent organization and multi-tasking abilities.
- Pleasant and engaging phone manner.
- Team-oriented.
- Excellent customer service skills.
- Previous dealership experience is considered an asset.
Why Join HG:
- A solid foundation of customers from 60 years of business.
- An incredible opportunity for advancement within the organization.
- Competitive compensation plans with health and dental insurance.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work!
At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.
Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
