Audi Midtown Toronto is looking for a Tower Operator to join their team in Toronto.

Our Tower Operators are an integral part of the day-to-day flow of business in the Service department. The Tower Operator is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. 

The Tower Operator will maximize shop productivity by distributing in accordance with customer requirements and technician skill levels. 

Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Schedule: Monday to Friday, 8:00am - 5:00pm, with the occasional Saturday during tire season. 

Pay Structure: Annual Base Salary, amount depending on experience. 

Why Join HG:

• A solid foundation of customers from 60 years of business.
• Rewards program, including a referral bonus of up to $2,000!
• An incredible opportunity for advancement within the organization.
• RRSP match & an Employee Assistance Program. 
• Competitive compensation plans with health and dental insurance.
• Great perks & benefits and amazing friends & family program for car discounts. 
• Employee pricing on vehicles, services, and accessories.
• A leadership team that trains and mentors its team members to ensure success. 
• Hosted social events throughout the year, such as lunches & BBQs. 
• No Sunday or holiday work.
• A fun place to work!

Job Duties:

• Prioritize and dispatch vehicle maintenance work for the shop. 
• Maintain shop capacity, efficiency, and productivity. 
• Assist the Warranty Administrator when needed. 
• Code warranty claims as per Audi policies & procedures.
• Forward warranty claims for defective parts to the factory and distributors.
• Arranges for parts to be shipped back to factory or distributor, or to be scrapped.
• Maintain schedules for factory warranty, extended warranty, PDI and ensure balances remain current.
• Perform any other duties as required.

What We Look For:

• Minimum 4+ years of experience in relevant automotive field. 
• Experience using CDK is considered an asset.
• Experience as an Automotive Warranty Administrator is preferred. 
• Familiarity with automotive terminology and manufacturer warranties and procedures is preferred. 
• Excellent organization and multi-tasking expertise.
• Detail oriented with good analytical aptitude.
• Solid time management and decision making capabilities.
• Effective listening and communication skills.
• Comfortable with computers and technology.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.