City Buick Chevrolet Cadillac GMC is looking for a Service Advisor to join their team in North York.

At City GM, it's all about connection. People are at the heart of who we are, especially the people that are a part of our team. As a team member, you will be responsible for promptly greeting customers in a friendly and professional manner, and determining their service or repaid needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction. 

The Service Advisor is a great role to improve and perfect your customer service skills while having the opportunity to develop strong product knowledge and sales techniques.

City Buick Chevrolet Cadillac GMC is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
• Mentorship: Receive training and support from our leadership team. 
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
• Social Engagement: Engage in social events like sporting gatherings and BBQs. 
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Consistently offer professional, friendly, and engaging service. 
• Ensuring customers receive the highest attention prior, during and after their service visit. 
• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Scheduling appointments.
• Handling customer’s inquiries and concerns.
• Follow up with the progress of each repair order during the day.
• Handle telephone inquiries regarding work in process and appointments.
• Additional duties as assigned.

What We Look For:

• A great attitude!
• Experience as a Service Advisor is strongly preferred.
• Previous experience in a customer-focused industry. 
• Strong communication skills (verbal & written). 
• Thrives in a fast-paced environment.
• A valid driver’s license.
• Understanding of CDK would be considered an asset.
• Calm, efficient, and organized with great attention to detail. 
• Friendly and a trustworthy individual.
• Ability to multi-task. 
• Competent level of computer proficiency. 
• Commitment to delivering the highest level of customer service. 
• Excellent listening skills.
• Problem solver.  

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.