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Service Advisor

Job No: HG2280
Location: Toronto

Volkswagen MidTown Toronto is currently looking for a Service Advisor to join their team in Toronto.

Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.

The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Volkswagen MidTown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

 

Why Join HG:

  • Career Growth: Unlock opportunities for advancement within our organization.
  • Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
  • Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
  • Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
  • Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
  • Mentorship: Receive training and support from our leadership team. 
  • Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
  • Social Engagement: Engage in social events like sporting gatherings and BBQs. 
  • Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
  • And much more for you to discover!

Job Duties:

  • Advise customers on the care of their cars and the value of maintaining their vehicles.
  • Scheduling appointments.
  • Handling customer’s inquiries and concerns.
  • Follow up with the progress of each repair order during the day.
  • Contact customers by telephone regarding changes & status.
  • Handle telephone inquiries regarding work in process and appointments.
  • Other duties as assigned.

What We Look For:

  • A great attitude!
  • Experience as a Service Advisor is strongly preferred.
  • Experience with German/Volkswagen brand is considered an asset.
  • Thrives in a fast-paced environment.
  • A valid driver’s license.
  • Strong organizational skills.
  • Strong attention to detail.
  • Friendly and a trustworthy individual.
  • A desire to achieve the very best in customer service and teamwork.
  • Excellent listening skills.
  • Problem solver.
  • Understanding of CDK would be considered an asset.

  

#INDHG

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Mary

As an immigrant 4yrs ago, beyond just a workplace, The Humberview Group has become my home away from home. Their commitment to promoting work-life balance is not just lip service but is a part of their culture where they go above and beyond ensuring one’s growth personally and professionally. Working for HG is not just a job, it’s a fulfilling journey where every Team Member is valued and empowered to succeed.