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Helpdesk Technician

Job No: HG2341
Location: Etobicoke

 

The Humberview Group is looking for a competent Computer Helpdesk Technician to provide fast, efficient, and friendly computer technical assistance to corporate Team Members. 

You will provide assistance on both hardware, and software issues in a team environment. The Helpdesk Technician will work with senior Team Members to deploy new equipment.

Driving is a requirement. A valid Ontario G license, road worthy vehicle, and vehicle insurance are needed.

 

Please note: This position is located on-site at all Humberview locations, including the Technology Department's central office at 1650 The Queensway, Toronto. Cents per Kilometer compensation provided for travel as per Canada Revenue Agency. 

 

Computing Environment:

  • Hardware – Servers and computers standardized on Dell. Network and telecom standardized on Cisco.
  • Software – Employee directory, file and printer sharing standardized on Microsoft Windows Server. Automotive line of business standardized on CDK and related third party software.  Task management and knowledge base standardized on Atlassian.

Duties & Responsibilities:

  • Regular travel to Humberview business units required each week, therefore, a valid driver's licence and your own vehicle is required. This is an onsite role, not remote work.
  • First point of contact for employees requiring assistance with all IT related hardware/software either on-site, or ticketing / phone queue systems.
  • Take direction from second level engineers, and management.
  • Manage your own support tickets by understanding priorities, updating tickets with solutions, and closing tickets once the issue is resolved.
  • Assist with general IT infrastructure projects.
  • On-call Saturday support in monthly rotation with team members.
  • Other duties as required. 

What We Look For:

  • College diploma in Computer Networking and Administration or equivalent work experience.
  • Valid Ontario G driver’s license, a vehicle, and valid insurance.
  • Good verbal and written English skills.
  • Good customer service, interpersonal and problem solving skills.
  • Good ability to work independently and manage your time.

Why Join HG:

  • Career Growth: Unlock opportunities for advancement within our organization.
  • Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
  • Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
  • Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
  • Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
  • Mentorship: Receive training and support from our leadership team. 
  • Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
  • Social Engagement: Engage in social events like sporting gatherings and BBQs. 
  • Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
  • And much more for you to discover!

 

Please note: This position is located on-site at all Humberview locations, including the Technology Department's central office at 1650 The Queensway, Toronto. Cents per Kilometer compensation provided for travel as per Canada Revenue Agency. 

 

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.

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About Us

5000 Vehicles. 20 Stores. 18 Brands. 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Payman Nasrollahi

Payman

After so many years working in the automotive industry and with different groups, I must say The Humberview Group is one the top groups to work for.

It offers a positive environment, great culture, and they respect you and your family time. It’s very well-organized, or better yet, a well-oiled machine

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Mary

As an immigrant 4yrs ago, beyond just a workplace, The Humberview Group has become my home away from home. Their commitment to promoting work-life balance is not just lip service but is a part of their culture where they go above and beyond ensuring one’s growth personally and professionally. Working for HG is not just a job, it’s a fulfilling journey where every Team Member is valued and empowered to succeed.