The Humberview Group is looking for a Concierge Assistant Manager for corporate referrals (also known as “HUG Customer Care Assistant Manager”) to join our team in Etobicoke.

Our fast-paced HUG department is looking for an energetic, trainable and courteous individual that will work as a liaison with our group of dealerships.

If you enjoy interacting with others, are caring and passionate about serving people, and love being around similarly driven individuals, you may be a good fit for our team.

The Humberview Group is proud to represent almost all major automotive brands from North America, Japan, Germany, and South Korea. With size comes the ability to do more for our employees than any one dealership could ever do alone. 

The Humberview Group is one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

We believe, “our vehicles are great, but our people are exceptional”. 

This position is an in-person role based out of Humberview Volkswagen.

Hours: Monday to Friday, 9:00am - 5:00pm plus remote work on the odd Saturday (very light work from home).  

Compensation structure: $45,000 Annual Base Salary, plus monthly performance bonuses. 

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
• Mentorship: Receive training and support from our leadership team. 
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
• Social Engagement: Engage in social events like sporting gatherings and BBQs. 
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Work with all customer & employee referrals for new and used vehicles.
• Act as a liaison via phone & email, by introducing all referrals to the appropriate sales representatives at the requested Humberview Group dealerships.
• Following up with each referral and sales representative by phone & email, from beginning to end.
• Ensure the experience is a successful customer experience.
• Display a professional attitude and demonstrate a welcoming personality at all times.
• Light data entry.
• Other duties as assigned.

What We Look For:

• Must have a friendly & positive attitude!
• Exceptional customer service, interpersonal, and multi-tasking skills.
• Excellent verbal communication with a pleasant demeanor.
• Organized, with attention to detail. 
• Ability to satisfy customer needs.
• Results oriented and driven.
• Must be comfortable with computers and software (CRM & Microsoft).
• Able to work in a fast-paced environment.
• Must have a valid OMVIC license or will be required to obtain an OMVIC license after being hired.
• Automotive brand experience knowledge an asset, but Sales mentality is a must!
• Ability to build and maintain relationships easily with clients and colleagues.
• Demonstrated excellent telephone demeanor.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.