Humberview Trucks is looking for a Licensed Truck Technician/Tower Operator to join their team in Etobicoke. 

The Truck Technician/Tower Operator is responsible for contributing to the operational effectiveness of the Service Department and to ensure positive CSI results by maximizing shop utilization and labour efficiency of all technicians. 

The individual will ensure that all vehicles advance through the shop in a timely and efficient manner during the shift, while at the same time working along side Technicians to complete mechanical repairs and diagnostics. Essentially being the Lead Hand distributing work from the Tower and overseeing the workflow of jobs in and out of the shop.   

Humberview Trucks is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Hours: Monday to Friday, 12:00pm - 9:00pm. 

Why Join HG:

• Tools & boots allowance.
• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
• Mentorship: Receive training and support from our leadership team. 
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
• Social Engagement: Engage in social events like sporting gatherings and BBQs. 
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Monitoring and directing shop distribution to maximize total billed hours output of the Afternoon Shift from on the shop floor.
• Assigning jobs that keep all techs working and utilizing all available resources and shop space.
• Assign job cards to technicians, based on promise times and repair complexity. book tech labour when jobs are completed, release jobs off hold when parts arrive or when approved.
• Add job lines to repair orders as needed to facilitate repairs under warranty authorization IE: added operations to split repair times or replacement parts, “a repair necessary” to make the truck mobile.
• Prioritize all comebacks with techs and review repairs, monitor job status, workflows, communicate changes to advisors, or units ready for quality road tests.  
• Facilitate tech assignments to avoid unnecessary delays.
• Ensure time punches are accurate, workflow of parts requests and estimates are maintained, and vehicles are moved out of the shop when jobs are completed or put on hold.
• Ensure all jobs are compliant with manufacturer policies and procedures including OLH approvals, adequate punch marks, supporting photos/ forms, authorization # to case.
• Periodic Audit of warranty parts return by technicians and address deficiencies.
• Complete all technical training assigned to maintain certification.
• Participate in shop meetings, Understand and follow legislation and workplace health and safety requirements, Ensure adherence to high quality of conduct and workmanship from Technicians.
• Meet regularly with Service manager to review shop performance, and track tech billed hours and efficiency data.  Implement measures to improve efficiency, shop utilization, tech punctuality, streamlining flow of work, reducing unapplied time, etc.
• Hold a general duty to take responsibility for personal Health & Safety, In addition, managerial/supervisory roles require consistent and visible leadership in Health & Safety behaviours and actions.
• Participate in Hands On repairs and diagnostics of Trucks to assist with shop output.
• Perform vehicle maintenance and repairs.
• Diagnose the source of any malfunctions and perform repair.

What We Look For:

• 3 Years of related hands-on experience in Truck repairs and diagnostic repairs.
• 310T Certificate of Qualification or 310T Registered Apprentice. 
• Knowledge of CDK, Decesiv, Payroll, Accounting, and generating estimates. 
• Ability to lead others, dispatch work, motivate staff and influence positive outcomes. 
• Strong aptitude of technical/mechanical repairs.
• Good time management skills.
• Excellent organizational skills and attention to detail.
• Valid Driver’s License with a clean driving record.
• Dealership experience would be considered an asset.
• Able to work well with a team.
• A desire to achieve the very best in customer service and teamwork.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.