Goderich Toyota is looking for an experienced Service Advisor to join their team in Goderich.

The Service Advisor is responsible for greeting customers, listening to their description of the problems or service needs, determining the type of service required, and preparing repair orders.

The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Goderich Toyota is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Pay Structure: Hourly

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
• Mentorship: Receive training and support from our leadership team. 
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
• Social Engagement: Engage in social events like sporting gatherings and BBQs. 
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Scheduling appointments.
• Dealing with customer’s inquiries and complaints.
• Follow up with the progress of each repair order during the day.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Additional duties as assigned.

What We Look For:

• A great attitude!
• Previous Service Advisor experience is required.
• Thrives in a fast paced environment, works well under pressure.
• Strong organizational skills.
• Basic computer skills and familiarity with Microsoft Office.
• Strong attention to detail.
• Friendly and a trustworthy individual.
• A desire to achieve the very best in customer service and teamwork.
• Excellent listening skills.
• Problem solver.
• Understanding of CDK would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.