The Humberview Group is looking for an experienced Service Manager to add to one of our teams in Toronto.

The Service Manager is responsible for overseeing the dealership's Service Department, monitoring all service processes, developing and building a strong service team, and ensuring that each customer receives excellent service.

The Humberview Group is one of Ontario's leading automotive dealer groups and a winner of Canada's Best Managed Companies program for 2024 and 2025. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

We believe, “our vehicles are great, but our people are exceptional”. 

Pay: $100,000 to $125,000 a year.

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000. 
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP). 
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024. 
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success. 
• Mentorship: Receive training and support from our leadership team. 
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships. 
• Social Engagement: Engage in social events like sporting gatherings and BBQs. 
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Manage the day-to-day Service workflow.
• Direct and schedule activities of all team members.
• Handle escalated customer concerns.
• Establish processes & standards to ensure customer satisfaction and efficient operations.
• Actively manage and improve on all measured performance indicators, including: gross sales, profitability, loyalty, CSI, etc.
• Forecast and set goals and objectives for the departments.
• Develop and execute effective marketing campaigns.
• Liaise and manage relationships with factory representatives.
• Collaborate with other department managers to effect efficient operations and to improve processes.
• Procure shop equipment.
• Supervising and keeping record of shop equipment maintenance.
• Other duties as required.

What We Look For:

• 2+ years of previous Service Management experience is required.
• Strong ability to coach, train and motivate team members to high levels of performance.
• Experience using CDK software is an asset. 
• Valuable client relation skills, with track record of developing and retaining long term relationships.
• Self-motivated, driven to succeed, able to maximize efficiency, productivity, and achieve the highest level of customer satisfaction.
• Excellent verbal and written English communication skills.
• Strong computer skills. MS Office, web applications, etc.
• Valid Ontario Driver’s License, with a clean driver’s abstract.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.