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Service Advisor

Job No: HG803
Location: Mississauga, ON

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Mississauga Kia is looking for a Service Advisor to join their team in Mississauga. The Service Advisor will be responsible for customer service and service sales. This will include advising on vehicle repairs and maintenance and overseeing the repair visit from write up to check out. The individual is responsible for customer satisfaction, service sales generation and consistently delivering results in accordance with the high standards of our defined goals and company values.

Joining The Humberview Group in 2013, Mississauga KIA serves the Mississauga, Oakville, Brampton, Milton and Toronto areas. They are an award-winning dealership for new and pre-owned KIA vehicle sales. In addition to exceptional customer service found throughout all dealership departments, Mississauga KIA promotes community involvement by supporting local charities and sponsoring local community events.

Mississauga KIA is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

Job Duties:

  • Greeting customers when they arrive to the dealer outside, performing a  vehicle walk around.
  • Assisting Service Advisors writing repair orders.
  • Help manage vehicle repair estimate times and shop loading.
  • Answer incoming calls, book service appointments.
  • Advise customers on the care of their cars and the value of maintaining their vehicles.
  • Dealing with customer’s inquiries and complaints.
  • Follow up with the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
  • Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
  • Additional duties as assigned.

What We Look For:

  • Strong interpersonal skills and a focus on building and maintaining relationships. 
  • Reliable - follows through on assignments and projects.
  • Strong organizational and time management skills. 
  • Takes initiative/self-motivated. 
  • Skilled communicator (both written and oral).
  • Able to resolve conflict. 
  • Proficient in Microsoft Office Suite, Skype and CDK software. 
  • A valid Drivers License and clean driving record is required.
  • 1+ years of related experience in an automotive service role would be considered an asset.
  • A desire to achieve the very best in customer service and teamwork.

What We Offer:

  • A solid foundation of customers from 57 years of business.
  • Competitive compensation plan and health and dental insurance.
  • An incredible opportunity for advancement within the organization.
  • A leadership team that trains and mentors its staff to ensure success for new team members.
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

We thank all candidates, but only those selected for an interview will be contacted.

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We are work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!