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Service Customer Care Representative

Job No: HG873
Location: North York

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City Buick Chevrolet Cadillac GMC is looking for Customer Care Representative to join their team in Toronto. We are seeking a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Service team.

City Buick Chevrolet Cadillac GMC has been serving the Greater Toronto Area, including North York, East York, and Scarborough from their location of 1900 Victoria Park Avenue, continuing to offer their customers exceptional service. As a member of The Humberview Group, City gives you access to a long tradition of customer service excellence and vehicle choice. They pride themselves on no-pressure sales. Instead, they help you find your ideal vehicle by listening to customer wants and needs.

City Buick Chevrolet Cadillac GMC is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

 Hours: 40 hours per week, Monday - Friday. 1 Saturday per month required during slower seasons. 2 Saturdays per month required during tire season.

 

Job Duties:

  • Providing customer care for 8 dealership locations.
  • Handling incoming calls.
  • Make 80-100 outbound calls each day to follow up and ensure the customers were happy with their service. 
  • Following up on customer inquiries for the service department.
  • Following up with past customers in the database.
  • Make CSI calls.

What We Look For:

  • Must have excellent communication skills (good verbal skills and a clear speaking voice).
  • Prior experience in a customer service role is required.
  • Must be comfortable with computers and technology systems.
  • Strong record of customer satisfaction results.
  • Team-oriented individual.
  • Strong time management skills.
  • Must have the drive and desire to meet production goals and expectations.
  • Call centre experience would be considered an asset.
  • Experience in a dealership service department would be considered an asset.
  • Works well in a team environment.

What We Offer:

  • A solid foundation of customers from 57 years of business.
  • A very competitive compensation plan and health and dental insurance.
  • An incredible opportunity for advancement within the organization.
  • A leadership team that trains and mentors its staff to ensure success for new team members.
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

We thank all candidates, but only those selected for an interview will be contacted.

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We are work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!