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Customer Care Representative

Job No: HG888
Location: Mississauga

 

Applewood Chevrolet Cadillac Buick GMC is currently looking for a Customer Care Representative (CCR) to join their team at the Mississauga. The CCR is a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our sales team.

This is an excellent opportunity for an experienced individual who is looking to work at one of Canada's top General Motors dealerships!

Applewood Chevrolet Cadillac Buick GMC has been servicing Mississauga and the surrounding areas of Oakville, Toronto, Burlington and Brampton for several years, offering high quality customer service. Applewood is a premier retailer of new Buick, Chevrolet, Cadillac and GMC cars, trucks and SUVs. They also carry a large selection of used vehicles of all car manufacturers in the world. Applewood also promotes strong leadership by organizing several active leadership events that are open to all team members!

Applewood Chevrolet Cadillac Buick GMC is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

 

Job Duties :

  • Handle the database leads and create appointments for our sales team (internet leads, unsold showroom/phone-ins follow up, current database, lease & finance equity customers).
  • Make 80-100 outbound calls each day.
  • Responsible to set 4+ appointments daily (on average).
  • Follow up on customer inquiries.

What We Look For:

  • Must have excellent communication skills (good verbal skills and a clear speaking voice).
  • Call centre/Collections experience is considered an asset. 
  • Retail experience (Customer Service/Sales) is preferred.
  • Pleasant and engaging phone manner.
  • Must be comfortable with computers and technology systems.
  • Strong record of customer satisfaction results.
  • Team-oriented individual.
  • Strong time management skills.
  • Must have the drive and desire to meet production goals and expectations.

What We Offer:

  • A solid foundation of customers from 57 years of business.
  • A very competitive compensation plan and health and dental insurance.
  • An incredible opportunity for advancement within the organization.
  • A leadership team that trains and mentors its staff to ensure success for new team members.
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

We thank all candidates, but only those selected for an interview will be contacted.

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We are work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!