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Service Customer Care Representative

Job No: HG967
Location: Toronto

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Volkswagen MidTown Toronto is looking for a Service Customer Care Representative in Toronto. The Service Customer Care Representative is a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Service team.

Volkswagen MidTown Toronto prides themselves on providing a customer service experience that goes beyond expectations. Their team is able to help their customers in English, Mandarin, Cantonese and Korean. Volkswagen MidTown Toronto has a vast inventory of vehicles at the dealership to ensure customer satisfaction.

Volkswagen MidTown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

Job Duties:

  • Handling incoming calls.
  • Make 80-100 outbound calls each day.
  • Following up on customer inquiries for the service department.
  • Following up with past customers in the database.

What We Look For:

  • Must have excellent communication skills (good verbal skills and a clear speaking voice).
  • Prior experience in a customer service role is required.
  • Pleasant and engaging phone manner.
  • Must be comfortable with computers and technology systems.
  • Strong record of customer satisfaction results.
  • Team-oriented individual.
  • Strong time management skills.
  • Must have the drive and desire to meet production goals and expectations.
  • Call center experience would be considered an asset.
  • Experience in a dealership service department would be considered an asset.

What We Offer:

  • A solid foundation of customers from 57 years of business.
  • A very competitive compensation plan and health and dental insurance.
  • An incredible opportunity for advancement within the organization. 
  • A leadership team that trains and mentors its staff to ensure success for new team members.
  • No Sunday or holiday work, more time for your family.
  • A fun place to work!

We thank all candidates, but only those selected for an interview will be contacted.

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About Us

20 stores. 17 brands. 5000 vehicles, 1 promise: Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.

Hadi Chmait

Hadi

Working with The Humberview Group doesn't feel like work at all. It's so family-oriented here that I feel so at home and relaxed when working. I have been working here for almost 3 years and my managers and fellow team members have helped me become a seasoned sales representative and most importantly a better person.

Hadi Chmait

Sean

The Humberview Group is a great place to work! It is a very positive environment and has a good corporate culture. I feel that I am able to come to work and perform at my best because my managers are very supportive and constructive with all feedback and help me to progress in my role.

Hadi Chmait

Lisa

It is a pleasure working with The Humberview Group! We are work in a positive environment with amazing colleagues in which I like to call "Family". I love coming into work every day and seeing these faces. It is such a friendly, customer-oriented and fun environment. I have been working within the Humberview Group for over 8 years and I wouldn't change a thing!